S102: Digitization Elevates Customer Experience
- Room: Platinum 1-2
- Session Number:S102
Sunday, July 17, 2022: 1:00 PM - 2:15 PM
Description
Several government agencies seek improvements in their customer and citizen experience. This panel discussion will offer useful insights about digitization as a strategic tool to achieve these objectives.
Key Take-aways
• A rapid, worldwide increase in digital adoption leaves customers of public sector entities to expect digital experiences with government.
• Digitization is not just a change; it is a transformation that offers the public sector a chance to elevate customer experience.
Learning Objectives
Explore with panelists their journey through digital transformation to improve customer and citizen experience. Examine specific areas of transformation, including automation, robotics and AI, and the evolution and practical usage of these tools. Understand user interface improvements, payment diversity and choice as drivers of change in this arena.